Heal Oasis Rewards — how your points work

One rewards card for everything Heal Oasis: our head spa branches and our online shop. Your phone number is your card.

1. Join for free

Join at any Heal Oasis branch, or online on the Rewards page. All we need is your name and phone number.
Every new member gets 200 welcome points straight away, whether you join at a branch or online — worth RM10 off your next treatment or order. (Once per phone number.)

1 point for every RM1 you pay — for head spa treatments, for products at the counter, and for orders on our online shop.
Points are counted on the real money you pay, after any discount. The part you pay with points, credit, wallet or a voucher doesn't earn points, and neither do shipping and SST.
Spa visits: points are added after your treatment. Online orders: points are added once your payment is confirmed (bank transfer: once we receive it).
From 1 November every purchase earns points — including first-trial offers and promotional packages such as Buy 1 Free 1.

Silver and Gold are for our online shop. At the spa counter everyone earns 1 point per RM1.
Bronze — when you join. 1 point per RM1.
Silver — after RM5,000 total online spend. 1.2 points per RM1 on online orders.
Gold — after RM10,000 total online spend. 1.5 points per RM1 on online orders.
Total online spend counts what you pay on our online shop (including spa e-vouchers and credit top-ups bought online). Your Rewards card shows your tier and how much more you need for the next one.
Keep your tier by ordering online at least once every 12 months. If 12 months pass with no paid online order, your tier goes back to Bronze and your total spend starts again from zero. Your points are not affected.
We'll remind you about 30 days before your tier would drop. Your card also shows the date your tier is kept until.

100 points = RM5 off.
Use at least 100 points at a time, for up to half of your bill.
At the spa: tell our staff at the counter before you pay. They will find you by your phone number and check your name.
Online: sign in to your shop account and tick “Use points” at checkout. Your shop account needs to be linked to your points first — ask our staff to do this once at the counter, or join Rewards while you are signed in.
Online, points and a promo code can't be used on the same order. Points can't be used on first-trial offers or promotional packages.

Our Rewards Catalog has gifts you can claim with points, from RM35 off a head spa (600 points) and a free SALPZ Hair Oil (2,000 points) to a free 60-minute Express head spa (3,000 points). Gifts give more value per point than paying with points at checkout. Some gifts are for Silver or Gold members.
Claim a gift at the counter, or on the Rewards page while signed in to your linked shop account.

Share your referral code. Your friend gets RM20 off their first order of RM100 or more.
You get RM20 credit for each friend once they have paid for their first treatment or order (RM40 if you are a Partner). A first-trial visit doesn't count, and a single B1F1 set doesn't either. If your friend buys 2 or more B1F1 sets at our spa, you get RM50 credit instead (RM100 if you are a Partner). Use it on treatments at any branch or in the online shop.
On top of the credit, you also get referral bonus points on your Rewards card after your friend's first paid purchase.
Bring 5 friends and get a free SALPZ Hair Oil 50mL; bring 10 and get a free Express 60-minute head spa.

Spend RM8,000 within any 12 months (spa visits + online orders, counted on what you actually pay) and you become a Heal Oasis Partner for 12 months.
As a Partner your referral credit is doubled — RM40 for every friend you refer (RM100 if they buy 2+ B1F1 sets), 10% off, priority booking and a birthday treatment.
Online, the 10% is taken off automatically at checkout whenever it saves you more than your other offers. At the spa, just show your Rewards card.
Spend RM4,000 during your Partner year and it renews by itself for another 12 months. If not, it ends — your points and credit stay, and you can become a Partner again the same way.
The Partner 10% isn't added on top of a Lifetime or Premium Gold membership discount — you always get the bigger one.

Each point expires 12 months after you earned it. Your oldest points are always used first.
Your Rewards card shows any points expiring in the next 30 days, so you have time to use them.

Points can't be exchanged for cash and can't be moved to another person.
If an order or treatment is refunded or cancelled, the points it earned are taken back, and any points you used on it are returned to you.
Keep your phone number up to date with us — it is how we find your points.
Points gained by mistake or through misuse may be removed.
We may update these rules from time to time. The latest version is always on this page.

You pay RM188 for a head spa treatment → you earn 188 points.
Next visit, your bill is RM160. You use 188 points → RM9.40 off, you pay RM150.60.
You earn points again on the RM150.60 you paid.

Questions? Ask our staff at any Heal Oasis branch, or message us on WhatsApp.