Terms and Conditions

1. Who can buy

You must be at least 18 years old, or be using this store with the permission of a parent or guardian, to place an order. You are responsible for keeping your account login details private and for the accuracy of the name, phone number, email and delivery address you give us.

2. Our products

We sell SALPZ and HALO hair, scalp and essential oil care products. SALPZ and HALO are brands owned by Healeon Group and supplied to us by them. They are cosmetic products, not medicines. Results vary from person to person, and nothing on this store is medical advice. Please read the product label and our Disclaimer before use. We try to show every product, colour and size accurately, but packaging may change from time to time.

3. Prices and payment

• All prices are in Malaysian Ringgit (RM) and include any applicable tax.
• The final amount, including any discount and delivery fee, is calculated by our system when you place your order and shown to you before you pay. That is the amount you are charged.
• We accept credit and debit cards, FPX online banking and e-wallets through HitPay, a licensed Malaysian payment provider, as well as bank transfer where offered at checkout. Card and banking details are entered on HitPay's secure page; we never see or store them.
• If a price is shown wrongly because of a genuine error, we will contact you before sending your order. You may then pay the correct price or cancel for a full refund.

4. Your order

• Placing an order is an offer to buy. The contract is formed when your payment is confirmed (or, for cash on delivery and bank transfer, when we confirm your order). You will receive an order confirmation by email.
• We may decline or cancel an order if an item is out of stock, if a price or listing error has occurred, or if we reasonably suspect fraud. If we cancel after you have paid, we refund you in full.
• You may cancel your order for a full refund at any time before it is shipped.

5. Promotions, bundle offer and rewards

• Bundle offer: buy 4 or more items in one order and get 15% off the whole order. It is applied automatically at checkout.
• One reward per order. The bundle offer, promo codes, loyalty points, referral credit and the welcome reward cannot be combined. Where more than one applies, checkout automatically gives you the one that saves you more.
• Promo codes may have their own conditions, such as a minimum spend or an end date, which are shown with the code. Each promotion runs only while stated.
• Loyalty points, referral credit and rewards follow the rules on our Rewards page. They have no cash value, cannot be exchanged for cash and cannot be transferred. Points and rewards gained through misuse (for example fake accounts or self-referral) may be cancelled.

6. Delivery

• We deliver within Malaysia, to both Peninsular and East Malaysia.
• The delivery fee depends on the weight of your order and where it is going, and is shown at checkout. Orders over RM200 in products qualify for free delivery.
• Spa treatment vouchers are sent digitally by email, so they have no delivery fee. Their value does not count towards free delivery — only the products in your order do.
• Delivery times are estimates. We are not responsible for delays caused by the courier or by events outside our control, but we will help you follow up any delayed parcel. You can check progress on our Track Order page.
• Please check your parcel when it arrives. If anything is damaged, missing or wrong, contact us within 30 days of delivery with your order number and photos.

7. Returns and refunds

Returns, exchanges and refunds are covered by our Return & Refund Policy, which forms part of these Terms. It includes our 30-day money-back guarantee.

8. Distributors and agents

Purchases made as a registered distributor or agent are also governed by the signed Distributorship Agreement. If that agreement and these Terms differ, the agreement applies to those purchases.

9. Reviews and content you share

If you post a review or other content on this store, it must be honest, based on your own experience and not offensive or unlawful. You allow us to display it on this store. We may remove content that breaks these rules.

10. Intellectual property

The content of this store, including text, photos and logos, belongs to us or to the brand owners and may not be copied or used commercially without written permission. SALPZ and HALO are brands of Healeon Group. Ingredient names that are trademarks belong to their respective owners.

11. Your privacy

We handle your personal data in line with our Privacy Policy and the Personal Data Protection Act 2010.

12. Our responsibility to you

We are responsible for supplying products as described and of acceptable quality, as required by Malaysian law. To the extent the law allows, we are not responsible for indirect or unforeseeable losses, or for problems caused by using a product other than as directed on its label. Our total responsibility for any order is limited to the amount you paid for that order, except where the law does not allow such a limit.

13. Changes to these Terms

We may update these Terms from time to time. The version shown on this page when you place your order is the one that applies to that order.

14. Governing law

These Terms are governed by the laws of Malaysia. We will always try to resolve any concern with you directly first. If we cannot, either of us may take the matter to the Tribunal for Consumer Claims Malaysia or the courts of Malaysia.

15. Contact us

Heal Oasis Sdn Bhd (202401021950 / 1567799-P)
Suite G-1, WORK @ Clearwater, Changkat Semantan, Off Jalan Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Email: healoasis1@gmail.com · Phone / WhatsApp: +60 11-330 00930