FAQ & Knowledge Centre

Hair fall → Anti Hair Fall Shampoo. Dandruff or flaking → Anti Dandruff Shampoo. Oily scalp → Oil Control Shampoo. Sensitive, red or itchy scalp → Soothing Scalp Shampoo. Dry or damaged hair → Moisture Repair Shampoo, ideally with the Intensive Repair Hair Mask. All are 500 mL, RM188. Not sure? Ask our team for a scalp check at any branch.

SALPZ is a treatment-grade range made for five scalp types, with named ingredients: PhytoCellTec™ Swiss apple stem cells and French turmeric root exosomes in every product, plus actives such as Korean caffeine, German ectoin and piroctone olamine. The shampoos have no SLS/SLES, silicone, parabens or added synthetic fragrance, are scented only with essential oils, and are the same products our therapists use in Heal Oasis treatments.

The SALPZ shampoos, Intensive Repair Hair Mask, Hair Oil and Scalp Revitalizer are pregnancy-friendly. For HALO and ELIGLOW oils, and the Rimbuna supplement, please check with your doctor first. If you are unsure or have very sensitive skin, ask your doctor and patch-test before use.

Halal certification for the SALPZ range has been applied for and is awaiting approval. All SALPZ products are made in Malaysia by the same manufacturer.

Every SALPZ, HALO and ELIGLOW product is made in Malaysia. The only exception is the HEAL Red Light Scalp Massage Comb, which is made in China.

HALO (White Night, House Blend) are pure essential oil blends for a diffuser only — 3–5 drops per 100 mL of water; not for the skin. ELIGLOW Relaxing Essential Oil is a massage oil for the skin, the same one our therapists use, for the neck, shoulders, back or feet; not for a diffuser.

Fill the reservoir with the SALPZ Scalp Revitalizer (or another serum), choose a mode and level, and move the comb slowly across the scalp for a 10-minute session — it switches off by itself. Keep the first sessions short. It is USB-C rechargeable and waterproof, so rinse it after use. It is a comfort and scalp-care device; we don't promise hair results from it.

West Malaysia: RM10 for the first kg, RM1 per extra kg. East Malaysia (Sabah, Sarawak, Labuan): RM12 for the first kg, RM2 per extra kg. Free shipping when the products in your order reach RM200 after discounts. Spa e-vouchers are sent by email and never pay shipping. Track your order at shop.heal-oasis.com/track-order.

30-day money-back guarantee on products, opened or sealed, no reason needed. You're first offered store credit or an exchange for a spa service at full value; a cash refund is always available as the final choice, minus a 5% handling fee and the original shipping. Damaged, defective or wrong items: full refund or replacement with no fees. Start at shop.heal-oasis.com/returns.

In your cart, in the box "Promo Code / Referral Code". Either code works there. A friend's referral code gives RM20 off your first order of RM100 or more. One reward per order: points, credit or a code — the shop shows which saves you more.

No. You can check out as a guest. An account lets you track orders, collect points and use your spa credit online.

Members earn points when they pay at our spas and in the online shop. 100 points = RM5 off, and points can pay up to half of a bill. Points expire 12 months after they are earned. Join or check your balance at shop.heal-oasis.com/loyalty.

Sign up at shop.heal-oasis.com, open My Account → Spa, enter the phone number you use at our spa and tap "Get my code", then WhatsApp the code to any branch. Once our team approves it, your points and credit work online too — and you receive an RM100 voucher for a bill of RM200 or more (one per person).

Partner is earned, never sold: spend RM8,000 within 12 months at our spas and online and you become a Partner for a year — 10% off, priority booking, a birthday treatment and double referral rewards. Spend RM4,000 in your Partner year and it renews by itself.

Share your referral code from shop.heal-oasis.com/loyalty. Your friend gets RM20 off their first online order of RM100 or more, and you get RM20 store credit when they buy (RM40 for Partners). Credit works on spa treatments and products and is never paid as cash.